Table Shipments
Table orders arrive at destinations in approximately 15-20 business days. This applies to all standard LTL and White Glove Deliveries.
Expedited shipping available for additional fees per request and quote separately.
Table shipping include to the door (front door, back door, and garage) delivery to most cities in the 48 contiguous United States. Freight companies' rates are higher than average to certain areas of the United States and additional charges may apply. If so, you will be notified before your table is shipped.
All tables are shipped by Freight, Monday-Friday 8AM to 7AM. Some residential areas may be inaccessible by delivery truck, and the truck company may be unable to access certain residential areas. If you feel that your required destination inaccessible to a truck: please contact Killerspin Customer Service prior to placing your order.
Killerspin will notify you once your table has been shipped, via email, and provide you with the tracking number. FedEx will also contact you via email and text messages to receive notifications for tracking and delivery details and if selected, to schedule a delivery time. If no delivery appointment is chosen, there is no signature required upon delivery.
Should you need to make changes for any reason once the table has been shipped, additional charges may apply. If you need to make changes to your delivery, please contact trucking company at the customer service number provided in your text or email communication from them.
If you select to the door delivery with an appointment, carrier requires you to be present when the table is delivered for a signature. Carrier will provide liftgate service (a smaller truck specially equipped with a hydraulic lift) to easily get your table to the ground.
Additional services can be provided by carrier , these include Inside Delivery, unboxing and box removal (additional charges apply). Please contact Killerspin before your shipment delivers if this service is needed.
If you require assembly, we have a separate White Glove Service, starting from $350.
Please notify Killerspin should you require any of the above services, there will be NO help in assembling the table unless requested.
Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.
Once the table is removed from the truck, and while the driver is still present, please make sure to inspect the table for any damage. Table damage must be noted on the Proof of Delivery at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible, please note "Subject to Inspection" on the delivery receipt. Should the driver not allow you to make this notation please refuse the shipment and contact Killerspin. For any concealed table damage found after the delivery you must notify Killerspin within five (5) days of delivery to ensure proper credit. If you find your table has concealed damage do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging. Should you fail to comply with the arranged pickup time and re-packaging, you will be responsible for any additional charges for new pick up and/or other such fees established by the Freight Company and Killerspin.
White Glove Service
Delivery Made Simple
Killerspin's White Glove Service makes ping pong table delivery simple. We'll deliver your new table, bring it into your home, set it up correctly, and place it exactly where you want. Our professional installers then clean up the mess, take away all the packaging, and leave your new table ready to play. The only thing you have to do is start playing!
Assembly Instructions
Download the free BILT app for a quicker and easier assembly experience with easy to follow step by step interactive 3D instructions
NOTE: For the Assembly of 2022 SVR BlackWing please download the instructions
- Search for “BILT instructions” at the App Store or Google Store and download free app.
- Once in the BILT app, search by Killerspin table model and select instructions.
- Begin easy assembly of your new Killerspin table using the BILT 3D-guided interactive instructions.
