Order processing
All orders are processed within 2-3 business days (excluding weekends and holidays). If an item in your order is out of stock, you will be notified by a Concierge Service Representative and given an estimated time of arrival.
Payment
All the prices listed on killerspin.com are in USD, and accepted forms of payment are: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, PayPal & Amazon Payments.
Taxes
IL, TN and WA residents will have sales tax added to their orders. Any other local taxes are the responsibility of the purchaser.
Table shipments
Table orders arrive at destinations in approximately 15-20 business days. This applies to all standard LTL and White Glove Deliveries.
Expedited shipping available for additional fees per request and quote separately.
Table shipping include to the door (front door, back door, and garage) delivery to most cities in the 48 contiguous United States. Freight companies' rates are higher than average to certain areas of the United States and additional charges may apply. If so, you will be notified before your table is shipped.
All tables are shipped by Freight, Monday-Friday 8AM to 7AM. Some residential areas may be inaccessible by delivery truck, and the truck company may be unable to access certain residential areas. If you feel that your required destination inaccessible to a truck: please contact Killerspin Customer Service prior to placing your order.
Killerspin will notify you once your table has been shipped, via email, and provide you with the tracking number. FedEx will also contact you via email and text messages to receive notifications for tracking and delivery details and if selected, to schedule a delivery time. If no delivery appointment is chosen, there is no signature required upon delivery.
Should you need to make changes for any reason once the table has been shipped, additional charges may apply. If you need to make changes to your delivery, please contact trucking company at the customer service number provided in your text or email communication from them.
If you select to the door delivery with an appointment, carrier requires you to be present when the table is delivered for a signature. Carrier will provide liftgate service (a smaller truck specially equipped with a hydraulic lift) to easily get your table to the ground.
Additional services can be provided by carrier , these include Inside Delivery, unboxing and box removal (additional charges apply). Please contact Killerspin before your shipment delivers if this service is needed.
If you require assembly, we have a separate White Glove Service, starting from $350.
Please notify Killerspin should you require any of the above services, there will be NO help in assembling the table unless requested.
Should you fail to comply with the arranged delivery time, you will be responsible for any additional charges for redelivery and/or storage fees established by the freight company.
Once the table is removed from the truck, and while the driver is still present, please make sure to inspect the table for any damage. Table damage must be noted on the Proof of Delivery at the time of delivery to ensure proper credit. If for any reason you suspect damage that is not visible, please note "Subject to Inspection" on the delivery receipt. Should the driver not allow you to make this notation please refuse the shipment and contact Killerspin. For any concealed table damage found after the delivery you must notify Killerspin within five (5) days of delivery to ensure proper credit. If you find your table has concealed damage do not assemble the table. If a table has freight damage and a pick-up by the freight company is required, you are responsible for re-packing the table in its original packaging. Should you fail to comply with the arranged pickup time and re-packaging, you will be responsible for any additional charges for new pick up and/or other such fees established by the Freight Company and Killerspin.
Shipments outside the United States
Table shipments to Canada might be charged extra shipping based on the shipping zone and all duties and taxes must be paid by the consignee.
For other deliveries outside the United States, all duties and taxes must be paid by the consignee, additional shipping charges may apply. Please contact Killerspin Concierge Service at 312.441.0124 or concierge@killerspin.com to request more information on these shipments.